Frequently Asked Questions
No. Unused credits are not rolled over to the next month. The process of submitting CE credits to the AGD or other institutions on a student’s behalf is a manual process that cannot be automated which requires one of our team members to monitor your course for any completions on a daily basis. If you are not using as many credits as you anticipated, you can elect to downgrade your account or even charge a fee for your course, at which point you we can cancel your subscription to issue free CE.
Yes, you can upgrade or downgrade your plan at any time. For paid CE plans, you can upgrade your plan at anytime from you account dashboard. For Free CE Plans, customers are required to contact us to upgrade or downgrade their plan. For Free CE Plan customers, if you upgrade on or after the 15th of the month, you will be invoiced for any sales that exceeded your previous plan’s allowance during the month you upgraded. For example, if you have the starter plan and sell 22 courses before the 15th of the month, and then updated to the pro plan on the 16th of the month, you will be invoiced $18 for exceeding the allowance of the starter plan prior to upgrading.
Regardless of how intuitive you make your course (on Embrasure Space or somewhere else), some of your customers will have questions regarding course access and completion. We use HelpScout to manage our support tickets and respond to support tickets 7 days a week. If your customers experience any technical difficulties accessing or completing your course, our team will be available to answer their questions so you can focus on creating more content.