I hope that 2019 is off to a good start. If you have visited the homepage of Embrasure Space recently, you may have noticed a small circle we call a “beacon” in the lower right hand corner of every page. This beacon serves as a shortcut to our support center. If a user clicks on the beacon, a search bar is displayed. As the user types her question into the bar, our support documents are searched, and if relevant, displayed. If no support documentation is available to answer the user’s question, the beacon prompts the user to send us a message.
I am mentioning this because customer support is important. If your users have questions, we encourage you to recommend that they open a support ticket within their account and we will get their questions answered. One of our goals for 2019 is to continue to add to our support document archive found here: https://support.embrasurespace.com
Speaking of goals, I would like to take an opportunity to introduce two new websites to the Proximal Contact, LLC family and briefly describe where we are heading this year.
Being a dentist is difficult and there are few companies in our corner. The goal of Proximal Contact, LLC is to support general dentists and specialists in business operations and continuing education.
Last year, we did a soft launch of Practice Rail and will continue to focus on the site this year. Practice Rail is a directory for employment and ownership opportunities for general dentists and specialists. In 2019, we plan to add associate profiles to the site that will allow associates to create, edit, and share profiles to highlight their work within a clean and professional template for free. You can see Practice Rail by visiting https://PracticeRail.com
On January 1st, we published Events.EmbrasureSpace.com – a directory for live, virtual, and on demand continuing education. With the added bonus of a directory of speakers. The goal for the directory is to compile a database of CE courses and speakers that is easily searchable so dentists can find CE that’s right for them quickly. Over the next few weeks, we will add all of the courses currently sold on Embrasure Space to the directory on our customer’s behalf. I am particularly excited about this project and hope to see it evolve quickly over the next 12 months.
Until next time,